The Deposit Protection Service (The DPS)
Is open to all landlords and letting agents, and is the only scheme that is free to use. Our funds are secured with UK Government approved banks, so for safe, secure and straightforward deposit protection, The DPS is ideal.
- Fast
- Landlords and letting agents can access online accounts 24/7 and submit deposits in minutes, allowing you to concentrate on doing business, not admin.
- Free
- The DPS is the only Government-authorised custodial scheme that is free to use.
- Secure
- All funds are ring fenced in accordance with client money regulations.
- Inclusive
- The DPS is open to all private landlords and letting agents, with no pre-conditions to meet or assessments to take.
- Fair
- An independent and free Alternative Dispute Resolution (ADR) service will aim to resolve any disputes quickly and without the need for court action.
- Reliable
- The DPS is managed by Computershare Investor Services Plc, a global business with more than ten years deposit protection experience.
Registration
Registration is simple and quick - we just need your contact details. You will then be sent an activation email, and can start to submit deposits to be protected by The DPS. Join The DPS online using our registration page.
Access your online account
Landlords and letting agents can log in to access their online account. Tenants who have received a deposit ID number can also log in to access their tenancy details.
Manage your account
Landlords and agents can go online to:- view all the deposits they have safeguarded with The DPS
- submit new deposits
- update details for properties and tenants
- request the repayment of a deposit at the end of a tenancy
- make enquiries
Request repayments
Landlords, agents and tenants can all request the repayment of a deposit to the appropriate parties at the end of a tenancy - either jointly or independently, online or by calling us and requesting a paper form.
When one party requests a repayment, the other needs to confirm whether they agree with the proposal, by completing an acceptance form - either online or by post.
It is in the best interests of all parties to agree promptly on how the deposit is to be repaid, so that everyone receives the funds due to them quickly and amicably.
All deposits are repaid within 5 calendar days of the correctly completed acceptance form being received by us.
Internet Browser Support
We recommend the latest vendor supported release of Microsoft Internet Explorer, Mozilla Firefox (Windows) and Apple Safari internet browsers. In addition to improving your experience with The DPS, upgrading your browser will provide the latest browser security updates
Terms and Conditions
Please download a copy of the scheme Terms and Conditions (which includes the ADR rules) that you can print locally.