From:                              Deposit Protection Service <>

Sent:                               11 October 2016 16:02

To:                                   Marion Baud

Subject:                          Get your tenancies off to the right start



The latest news and updates from The DPS - View this email in your browser





Welcome to the latest edition of our landlord Open House, your regular update about what's happening at The DPS.

In this issue:

> Get your tenancies off to the right start – our new infographic will provide you with some important tips!

> The new model tenancy agreement - striking a fair balance!

> Are we sizzling or fizzling?  - the results of our Temperature Check survey

> All about service – our customer service survey results

> Be the adjudicator is now mobile friendly




Give your tenancies the start they deserve

Starting a new tenancy the right way can set the tone for your relationship with your tenants, as well as providing them reassurance that you’re meeting your obligations. It also helps you have the evidence you need to avoid deposit disputes at the end of the tenancy.

We’ve put together a list of useful tips to help you make sure your tenancies get off to the right start, and stay that way until the deposit is repaid.

Start your tenancies well




The new model tenancy agreement - striking a fair balance

In February, the Department for Communities and Local Government (DCLG) updated their 'Model agreement for a shorthold tenancy'.

The agreement is designed to strike a fair balance between the needs of the tenant and landlord when entering into a new tenancy.

It's no secret that in recent years there's been a greater demand for rental properties with a longer tenancy agreement. The DCLG recognised this, and now there’s a really useful step-by-step process that a landlord and tenant can go through before signing on the dotted line.

The new model tenancy agreement



Are we sizzling or fizzling? The results of our Temperature Check survey

Thanks to everyone who filled in our latest Temperature Check survey to share their thoughts about our service.

We’re delighted to see your ratings have improved since the last time we ran the survey. We always strive to improve our service, and we’ll be reviewing your comments closely to see where we can do better.

Take a closer look at the results by clicking on the infographic or the button below.

79% of you rated us 7 or higher




All about service

Every month we call some of our customers back and ask them how we're doing. This really helps us understand what you're looking for and how we can improve our service.

We ask them to rate how helpful and polite their advisor was and how fully we resolved their query.

From June to August we have received some really positive feedback, with an increased average score of 9.5 out of 10 for helpfulness. Thank you!

Take a closer look


Be the adjudicator is now mobile friendly

You might be familiar with our interactive 'Be the adjudicator' case studies. To make it easier to use on your tablet and mobile devices, we've given it a makeover, meaning you can test your knowledge on your tablet or your mobile phone.

Go to our website to download our latest case studies and see if you’ve got the skills to ‘Be the adjudicator’.

Check out our library of case studies 


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