From:                              Deposit Protection Service <>

Sent:                               15 March 2017 10:35

To:                                   Henry Franklin

Subject:                          Open House - Changes to the Privacy Policy



The latest news and updates from The DPS - View this email in your browser





Hi and welcome to the latest edition of Open House, here to keep you up to date with deposit protection news and much more.  

In this month's issue:

› It's all about service - the latest customer service survey results

› Join us at the prestigious ARLA Propertymark Exhibition

› Dispute Workshops in 2017 - find out if we'll be in a city near you

› Notifications of changes to our privacy policy

› Be the adjudicator - is a change of mind mid-dispute acceptable?

Enjoy the read!


It's all about service   

Every month we call some of our customers back to find out how we're doing. We ask them to rate how helpful and polite their advisor was and how fully we resolved their query.

From October to December 2016, we received our highest score to date of 9.7/10. 

We're really pleased with the consistently high feedback in 2016 but there's always room for improvement, and we'll continue developing our service in pursuit of 10/10 scores in 2017!

Thank you!

A snapshot of the results 




We'll be there... Will you? 

We're delighted to be a sponsor at the ARLA Propertymark Exhibition on 28 March at the ExCel London. The ARLA Propertymark Exhibition is one of the most prestigious events for professionals and individuals involved in the private rented sector - an event not to be missed.

Visit us at stand D7 and say hello. You can also have a go at cracking our safe for a chance to win an iPad mini. We look forward to seeing you there!

Will you be there? 




Dispute Workshops - Back by popular demand

Do you want to improve your dispute outcomes? Well here's your chance...

Throughout 2017 we'll be running our popular dispute resolution workshops in different cities across the country.

Our expert adjudicators will be giving advice and guidance on how to get the best results from your deposit disputes.

We'll be announcing dates and locations shortly, so make sure you keep a close eye on our website.



Alexander Road gets a new lease of life  

We're always excited to hear back from the charities we've supported and how our donations have helped them. Last month, it was the great work of StopGap in Sheffield. This month it's Y Supported Accommodation (YSA) who received an award back in 2015.

We were thrilled to hear that our £15,000 donation has allowed them to continue refurbishing their Alexander Road site, a place young people can call home for a short period of time.

You can read more about how our donation has helped them over on our blog, including a story about 'Tom' who turned his life around thanks to YSA.

Read Tom's story



Changes to the Privacy Policy

We've amended our Privacy Policy in line with section 35 of the Housing and Planning Act 2016.

The change reflects the requirement for us to provide information that relates to a tenancy of premises to Local Housing Authorities in England, in accordance with section 212A of the Housing Act 2004.

Local Authorities can combine this with other information obtained by them, and they may pass this on to an organisation that provides services to the authority, in relation to their duties under parts 1-4 of the Housing Act 2004.

You can view a copy of our Privacy Policy by clicking here.

Download the document here



Be the Adjudicator - The claims they are a changin'...   

In this month’s 'Be the adjudicator', a change of heart leaves the adjudicator with a tough decision to make.

Take the adjudicator’s seat and consider the evidence now.

Test your skills now 



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