From:                              Deposit Protection Service <>

Sent:                               29 April 2015 15:07

To:                                   Aidan Saunders

Subject:                          Open House - Get to know our head of Ops and read our latest news and updates!



The latest news and updates from The DPS - View this email in your browser





Hello from The Deposit Protection Service!

Welcome to the latest edition of our newsletter, Open House. In this issue we'll let you know about our latest news and updates, including changes to the Joint Deposit Repayment process and the importance of meeting evidence submission deadlines in deposit disputes. You'll also get to know our Head of Operations a little better, find out about our interactive dispute case studies "Be the adjudicator" and see the latest awards from our Charity Donations Fund. 




Missing submission deadlines for deposit disputes

Our figures have shown that in 2014, 18% of landlords missed their deadline for submitting evidence during deposit disputes.

Make sure you observe the submission cut-off date to give your claim the best possible chance of success. Missed deadlines may mean your evidence isn't included in the adjudication decision, or even the disputed amount being paid to the tenant by default!

For more information about evidence deadlines and the dispute process, take a look at our guide to tenancy deposits, disputes and damages.

Read the guide!






We've made reclaiming a deposit easier

We're pleased to announce we've made some changes to our service which will streamline the Joint Deposit Repayment process and make your life easier at the end of the tenancy.

To find out more, take a look at our blog.

Read more about our service changes!




Clause and effect

We're always looking for different ways to share our knowledge and expertise with you, which is why we created "Be the Adjudicator", an interactive case study designed to help you with deposit disputes.  

Take a seat at the adjudicator's desk and test your decision-making skills with our latest issue.

'Emma' will take you through a decision an adjudicator had to make recently about clauses in a tenancy contract. 

See if you have what it takes to "Be the adjudicator". 

Download "Be the adjudicator"






Cuppa catch-up with Julie-Ann!

Get to know the team behind The Deposit Protection Service! We start with Julie-Ann Frost, our Cantonese-speaking Head of Operations, who kindly takes five minutes out of her day to answer a few questions for our blog.

Read Julie-Ann's Cuppa Catch-up




Latest Charity Awards 

Each quarter we give up to £20,000 to charities working in the housing sector in England, Scotland and Wales through the DPS Charity Awards Fund. 

We're delighted to announce the successful applicants of our Q4 2014 awards are Aylesbury Homeless Action Group and Wycombe Rent Deposit Guarantee Scheme! Each charity has been donated £10,000 which will be used to provide loans to cover tenancy deposits or rent money to prevent homelessness.

Do you know a charity working in the housing sector? Tell them to apply before our next submission deadline on 30 June 2015 for a chance to receive funding.

Visit our website to find out more





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