From:                              Deposit Protection Service <>

Sent:                               04 March 2016 14:40

To:                                   Aidan Saunders

Subject:                          Watch our video: updates in the PRS



The latest news and updates from The DPS - View this email in your browser






Our door is always open, so take a seat on the comfy sofa, put your feet up and enjoy this month’s issue of Open House.   

> Watch the video: updates in the Private Rented Sector
> ESTAS 2016: a big thank you for your support
> The latest results from our customer service call-backs  
> The industry events we’re attending in 2016
> Our latest 'Be the adjudicator': The price of keeping squeaky clean 
> Our Easter opening times

We hope you enjoy the read.   




Watch our video for updates in the PRS

The Private Rented Sector (PRS) continues to generate many a conversation amongst landlords and agents.

The Government has set out new laws and proposals, which could change the way letting agents and landlords operate in 2016.

To keep you in the loop, our Head of Tenancy Deposit Protection, Daren King, talks through some of the key updates in the PRS, covering topics such as right to rent checks rolling out nationally, and taxation changes.

Watch Daren's update 






ESTAS 2016: A big thank you for your support

Voting for this year’s ESTAS awards is now closed! Thanks for voting, we really appreciate your support.

We’ll let you know the result after the event in April. In the meantime and before we get too excited, here’s a selection of your comments.

We’ll be keeping our fingers crossed until April.

See what you had to say 




How are we doing? 

We’re not ones for resting on our laurels. There’s always room for improvement.

Every month we call some of our customers back to ask them a couple of simple questions about their experience with our Customer Service Team.

We’ve had some great feedback between November and January, with a combined average score of 9.3/10 for both the questions we asked.

The team take a lot of pride in keeping their standards so high and we’re keen to top those scores next time round.

Check out the results!






Where will we be seeing you in 2016?  

We’re attending several industry events, exhibitions and conferences over the coming year. Here’s just a few of them…

> Southwest Landlord Expo (Bristol), 17 March

> The ARLA Conference (ExCel London), 12 April

> Landlord & Letting Show (various dates across the UK)

We’ll be on the road a lot in 2016, so keep checking our events page to see where we are. If you’re attending, come and say hi.

Find out where you can meet us this year


The price of keeping squeaky clean

‘Be the adjudicator’, our interactive case study, helps you understand how our adjudicators come to their decisions when a deposit is disputed.

This month, the condition of a shower curtain comes under the eagle eye of the adjudicator.

If you think you could match our expert adjudicator, take up the challenge today!

Take your seat at the adjudicator's desk




Easter opening times    

We’re normally open on Saturdays to make sure you’ve plenty of opportunity to talk to us if you need to.

But, in between the Easter bank holidays we’ll be closed to allow our team to enjoy a nice long weekend with their families.

Let’s hope the weather is fine and we all have a good Easter break.   




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