From:                              Deposit Protection Service <>

Sent:                               27 June 2016 16:09

To:                                   Marion Baud

Subject:                          5 steps to communicate better with your students



The latest news and updates from The DPS - View this email in your browser





Welcome to our latest edition of Open House, your update for everything happening in the DPS world.

As we get closer to the end of term, we share 5 steps to better communication with your student tenants.

Also in this edition, our latest Temperature Check and Customer Service survey results are here, and we’ll conclude with a door-busting dispute in our latest ‘Be The Adjudicator’ case study.

So grab a cuppa and enjoy the read!




5 steps to a better end to your student tenancies   

With the end of term approaching, it won’t be long until students leave their rented accommodation, hopeful that their deposits will be repaid in full.

Good communication with your student tenants is essential at this time, and will help the end of the tenancy go as smoothly as possible.

Take a look at our latest blog post, with 5 steps to help you communicate better with your tenants.

Here's to a smooth check-out




Lettings Live and The Lettings Agency of the Year Awards 2016

We were proud to sponsor the Lettings Live and The Lettings Agency of the Year Awards 2016 in London earlier this month.

David and Chris, our very own version of Ant and Dec, attended the event, and as you can see, they had a great time!

Congratulations to all the winners, including Belvoir, who took home the gold medal for the DPS-sponsored Franchise category.



Are we sizzling or fizzling? - Our Temperature Check results are in

Thanks to everyone who filled in our latest Temperature Check survey to share their thoughts about our service.

We’re delighted to see your ratings have improved since the last time we ran the survey. We always strive to improve our service, and we’ll be reviewing your comments closely to see where we can do better.

Take a closer look at the results by clicking on the infographic or the button below.

79% of you rated us 7 or higher






All about service

We’re always striving to improve our service so every month we call some of our customers back and ask them how we’re doing.

We ask them to rate how helpful and polite their advisor was and how fully we resolved their query.

From March to May we have received some really positive feedback from you, with an increased average score of 9.5 out of 10 for helpfulness.

Take a look at our feedback


Arresting Developments 

Going through a deposit dispute can be a stressful time. But help is at hand! 'Be the Adjudicator' is here to help you improve your dispute outcomes.

Sharpen your skills in the adjudication hot seat with our latest case study.

This month, we look at a police raid that left a tenant’s front door in need of repair.

Test your skills today



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