From:                              Deposit Protection Service <>

Sent:                               15 July 2015 11:44

To:                                   Aidan Saunders

Subject:                          Open House - Changes in the housing market and our Year in Review



The latest news and updates from The DPS - View this email in your browser





Welcome to our latest Open House! There’s something for everyone – so grab a cuppa, come inside and make yourself at home.

It’s been a busy month for us planning our Autumn dispute workshops, so check out our events page to see if we’re in your neck of the woods. We’re also delighted to announce our Silver Award in the Best Lettings Supplier category at the Letting Agency of the Year Awards 2015. Getting such fantastic recognition makes us want to work even harder and go for gold next year!

In this month's issue:


Our Year in Review

A short video from our MD on developments in the housing market

Charity Donations Fund – the first successful applicants of 2015

The latest Be the adjudicator – when a pets clause can help

Your feedback on our Contact Centre advisors 




Our Year in Review  

Following the success of our Year in Review last year, we're once again pleased to share with you the highlights of our last 12 months.

It’s been a busy one, with some significant changes and improvements being made to the service we offer you.

> It's now easier to understand the end of tenancy process

> Deposits are being repaid faster 

> Our online process for Alternative Dispute Resolution is now smoother 

Make sure you click the 'blue button' to find out more. 

All the facts and figures!






What's changing in the market?

We aim to keep you abreast of developments in the housing market which could impact your business.

In a short video, our MD Julian Foster takes you through a number of topics, including the extension to the Right to Buy initiative, Build to Rent fund, transparency of letting fees and much more.

You can find it on our YouTube channel, DPS TV, and while you’re there why not check out some of our other videos?

It's worth a watch




The latest from our Charity Donations Fund!

Every quarter we award £20,000 through our Charity Donations Fund to charities focusing on housing-related issues.

We’re pleased to announce the three successful applicants of our first awards for 2015.

> Colchester Emergency Night Shelter (CENS)

> StopGap Sheffield 

> CINTRE Community 

Read our blog and find out about the fantastic difference these charities make in their communities.  

Get to know three fantastic charities






Hounded for money and dogged by deductions 

Let ‘Emma’ guide you through our latest interactive Be the adjudicator case study, designed to help you better understand how we make decisions in the event of a deposit dispute.

In this issue, a landlord and tenant disagreed on the condition of the property after pets had been living there.

Can you make the right decision about the case?

Test your knowledge




10 out of 10!

To get better at what we do, every month we call some of our customers back and ask them how we’re doing.

We ask them to rate how helpful and polite their advisor was and how fully we resolved their query.

We’ve had some fantastic feedback during May with over half our customers rating their advisor a fantastic 10 out of 10 for both questions.

We’re really proud of our team, and we’re working hard to maintain the high standards you expect.

See the results for May





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