Frequently Asked Questions

Prescribed Information

  • Do I need to provide a copy of the service Terms and Conditions with the Prescribed Information?

    No. The service Terms and Conditions relate solely to the service that we provide. Our service Terms and Conditions contain information surrounding our general Terms and Conditions, Liability and Online Security as well as our Data Protection Notice and Privacy Policy.

    It is not necessary for the landlord to provide a copy of these Terms and Conditions under the Housing (Tenancy Deposits) Prescribed Information Order 2007 to their tenants.

    If the landlord has submitted a Custodial deposit then they will only be required to provide a copy of the Custodial Terms and Conditions to the tenant(s).

  • What is the Prescribed Information?
    The landlord has a statutory obligation (under the Prescribed Information Order) to make certain information regarding the tenancy deposit protection scheme protecting the deposit, the deposit and specified tenancy related information available to the tenant(s).
  • How do I know what the Prescribed Information is?

    A full copy of Statutory Instrument No 797 The Housing (Tenancy Deposits) Prescribed Information Order 2007 can be viewed at http://www.opsi.gov.uk/si/si2007/20070797.htm.

    The DPS has produced a Prescribed Information template which is available for agents/landlords to download to assist them in complying with the Prescribed Information Order. To download The DPS Prescribed Information template, please visit our processes page.

  • Where can an agent/landlord download the Prescribed Information form provided by The DPS?

    When you have submitted a deposit via your online account you will be able to save and print a copy of the Prescribed Information.

    Alternatively, to download The DPS Prescribed Information template, please visit our processes page.

  • When do I have to give the Prescribed Information to my tenant(s)?
    The agent/landlord must ensure that the Prescribed Information is correctly completed and served on the tenant(s) within 30 days of the agent/landlord receiving the deposit. The tenant(s) must be given an opportunity to check and sign the Prescribed Information. This is requirement of Tenancy Deposit Protection legislation under the Housing Act 2004.
  • Will The DPS serve the Prescribed Information on the tenants?
    No, it is the agent/landlord’s responsibility to ensure the form is served upon the tenant(s). The template is provided by The DPS by way of information only. The DPS accepts no liability for is contents. It is the agent/landlord’s responsibility to ensure it is completed accurately, served on the tenant(s) within 30 days of receipt of the deposit, and to give the tenant(s) an opportunity to check and sign the form by way of confirmation that its contents are correct.
  • Why doesn’t The DPS serve the Prescribed Information on the tenant(s)?

    The DPS will not serve the Prescribed Information because it is the landlord’s responsibility to serve the Prescribed Information on the tenant(s).

    Following the successful protection of a deposit The DPS will issue the confirmations detailed in section 14 of The DPS Terms and Conditions to the tenant and landlord. These confirmations do NOT fully meet the requirements of the Prescribed Information Order and are only a confirmation of the deposit’s protection with The DPS as a scheme administrator.

  • Can I just post the Prescribed Information to the tenant(s) or leave it at the property?
    You must give the tenant(s) an opportunity to check and sign the Prescribed Information by way of confirmation that its contents are correct.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
Bristol
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.