Frequently Asked Questions

Joint / Lead Tenant

  • What is the role of the lead tenant?
    The lead tenant is the individual tenant that acts on behalf of all the other tenants and any third party when dealing with The DPS. They can make enquiries and initiate deposit repayments. They can also authorise or validate a deposit repayment that has been initiated by the agent/landlord. The lead tenant must ensure that all tenants and any third party receive the appropriate share of any deposit that is to be repaid to them.
  • The landlord/tenant has died, what should I do?

    If the registered landlord has died, a landlord transfer can be completed by the next of kin. Landlord transfers can be completed online or by requesting a form by phoning us on 0330 303 0030, or by email using the attached link.

    If a tenant has died the Joint Deposit Repayment process must be completed by the registered agent/landlord and next of kin/personal representative of the deceased tenant. For details on how to change the tenant's details, please see the Tenants section of these FAQs.

    If you still have a question on this matter please email us using the Online Form.

  • Who will receive acknowledgment/notification of transactions and changes?

    The DPS sends all transactional notifications to the agent/landlord, sole/lead tenant and additional tenants. Information will be sent by post or email, depending on whether The DPS holds a valid email address for the individual parties concerned.

    If you still have questions on this matter please contact us using our Online Form.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.