Frequently Asked Questions

Transfers

  • A receiver has been appointed to manage the property - do I need to take any action?
    If you have been notified that a receiver has been appointed to manage the property please contact us using our Online Form. We will then investigate and respond accordingly.
  • The landlord/tenant has died - what should I do?
    If the registered landlord has died, a landlord transfer can be completed by the landlord’s next of kin.

    If a tenant has died, the Joint Deposit Repayment process must be completed by the registered agent/landlord and next of kin or personal representative of the deceased tenant. For details on how to change the tenant's details, please see our section 'Maintaining your account details'.

    If you still have questions on this matter please contact us using our Online Form.

  • The property has just been sold and new agents/landlords will be taking over the tenancy. What do we need to do to transfer agents/landlords?

    The transfer of ownership and/or agency must be handled by the controlling agent/landlord. They must arrange for the new agent/landlord to be registered with The DPS and the existing agent/landlord will then be able to transfer the deposit to the new agent/landlord. The deposit status will need to be ‘Active’ for a transfer to take place. Once the process is complete you will receive a confirmation that an agent/landlord transfer has taken place and be given details of the new agent/landlord.

    If you still have questions on this matter please contact us using our Online Form.

  • The registered agent is no longer trading, what should I do?
    If the agent is no longer trading please contact us using our Online Form. We will then investigate and respond accordingly.
  • A receiver has been appointed to manage the property, do I need to take any action?
    If you have been notified that a receiver has been appointed to manage the property please contact us using the Online Form we will then investigate and respond accordingly.
  • The landlord/tenant has died, what should I do?

    If the registered landlord has died, a landlord transfer can be completed by the next of kin. Landlord transfers can be completed online or by requesting a form by phoning us on 0330 303 0030, or by email using the attached link.

    If a tenant has died the Joint Deposit Repayment process must be completed by the registered agent/landlord and next of kin/personal representative of the deceased tenant. For details on how to change the tenant's details, please see the Tenants section of these FAQs.

    If you still have a question on this matter please email us using the Online Form.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
Bristol
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.