Frequently Asked Questions

Joint / Lead Tenant

  • What is the role of the lead tenant?
    The lead tenant is the individual tenant that acts on behalf of all the other tenants and any third party when dealing with The DPS. They can make enquiries and authorise or validate a dispute that has been initiated.
  • Who will receive acknowledgment/notification of transactions and changes?
    The DPS sends all transactional notifications to the agent/landlord, sole/lead tenant and additional tenants. Information will be sent by post or email, depending on whether The DPS holds a valid email address for the individual parties concerned.

    If you still have a question on this matter please email us using the Online Form.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.