Frequently Asked Questions

Prescribed Information

  • Does my landlord / letting agent need to provide a copy of the service Terms and Conditions with the Prescribed Information?

    No. The service Terms and Conditions relate solely to the service that we provide. Our service Terms and Conditions contain information surrounding our general Terms and Conditions, Liability and Online Security as well as our Data Protection Notice and Privacy Policy.

    It is not necessary for the landlord to provide a copy of these Terms and Conditions under the Housing (Tenancy Deposits) Prescribed Information Order 2007 to their tenants.

    If the landlord has protected an Insured Deposit they are only required to provide a copy of the Insured Terms and Conditions to the tenant(s).

  • What is Prescribed Information (PI)?

    Landlords have a statutory obligation (under the Prescribed Information Order) to make certain information regarding the deposit, the tenancy deposit protection scheme protecting the deposit and specified tenancy related information available to the tenant(s).

    If you still have questions on this matter please contact us using our Online Form.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.