We are committed to providing the best possible service to our customers. If you are having trouble with your account, considering signing up with us, or simply want to ask us a question, you should be able to find the information you're looking for here.
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Whatever your question start here! Our virtual agent Emma knows almost everything there is to know about our service. If you aren't sure which scheme your deposit is protected in you can check here.
The Deposit Protection Service
Our customer service centre operates Monday to Friday from 08:00 – 18:00 and Saturdays from 09:00 - 13:00 (excluding Sundays and bank holidays).
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