Landlord / Letting Agent Information

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As a letting agent/landlord, it’s essential that you know about your Tenancy Deposit Protection (TDP) obligations. To find out what you need to know, and to make the most of our services click on the links below to learn about TDP and how we can help you meet your deposit protection requirements:

Overview of Tenancy Deposit Protection

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Overview of Tenancy Deposit Protection

What do you need to know about Tenancy Deposit Protection?

Submit a deposit to our Custodial scheme

TDP was introduced in April 2007 as part of the Housing Act 2004 for all assured shorthold tenancies in England and Wales where a deposit was taken. From April 2012 you must protect any deposit you receive within 30 calendar days of receiving it.

Introducing Tenancy Deposit Protection was identified as a way to raise standards in the lettings industry and ensureProtect a deposit with our Insured scheme tenants are treated fairly at the end of the tenancy.

What are your legal obligations?

You’re required to protect your tenant’s deposit within 30 days of receiving it. Remember, a deposit is considered Can't find what your looking for? Ask Emma a question‘received’ from the moment you take the payment, not when the funds have cleared. This applies to all forms of payment, whether it’s a cheque, a bank transfer or cash.

If you fail to comply with your legal obligations, there are two possible sanctions:

  1. You cannot end the tenancy or regain possession of your property under section 21 of the Housing Act 1998 until the deposit has been repaid or a court case has ended.
  2. Your tenant can apply to a County Court to receive compensation between once and three times their deposit’s value if:
    • they think their deposit is not protected
    • they’ve not received information about the scheme you protected their deposit with.

    Useful tools


    There's lots of guidance to help you manage your tenancies. We've gathered together a few checklists of our own:

    Best practice for Landlords

    Landlords' checklist

    Immigration act right to rent checks

    Inventories

    RICS Private Rented Sector Code of Practice

    DCLG Model Tenancy Agreement

    DCLG How to Rent Guide

    Deposit Disputes

    What are they?

    A deposit dispute occurs when you and your tenant disagree with the amount of money you wish to deduct from their deposit. As a result you and your tenant are entitled to raise a dispute with our adjudication team; starting the Alternative Dispute Resolution process.

    How does it work?

    Alternative Dispute Resolution is a way of resolving deposit disputes at the end of a tenancy, rather than using the traditional route of the Courts. In the event of a dispute arising, the decision about who should receive the deposit is made by an impartial qualified adjudicator. The adjudicator will make their decision in an unbiased way, based on the evidence each party provides.

    If you’re involved in a dispute with your tenant you’ll be required to submit evidence, which can include; photographs, inventories, invoices and/or other relevant information. You’ll need to supply this within a specified timescale. Our adjudicator will consider all of the evidence submitted and decide how the deposit should be distributed. The more evidence you can collect the stronger your case will be.

    The deposit remains the property of your tenant until you have successfully claimed all or part of it. You and your tenant must consent to using our Alternative Dispute Resolution service before we can review the case.

    How much does it cost?

    Our Alternative Dispute Resolution service is free.

    What are the submission deadlines?

    If you or your tenant decides to claim all or part of the deposit you must provide us with either a Joint Deposit Repayment Form, if it’s a Joint Repayment, or a Statutory Declaration if it’s a Single Claim. Both types of claim must be received by us as soon as possible after the tenancy has finished. Your evidence must have been received by us within 14 days of our request for evidence. It will then be passed to one of our adjudicators who’ll then have 28 days from the date of receiving the case file to make a decision.

    For more information about deposit disputes visit Our Processes page for our guides.

    Information for Letting Agents or Organisations

    We offer you a choice of two Tenancy Deposit Protection schemes; Custodial or Insured.

    Our Custodial scheme is free. We look after your tenant’s deposit throughout the period of the tenancy, and repay it when your tenant moves out.

    Our Insured scheme is a little different – you retain the tenant’s deposit for the period of the tenancy and pay us a small fee to protect it. You manage the deposit repayment when your tenant leaves the property.

    Find out about these on Our Schemes page.

    Our services

    To help you manage your deposit protection needs, we have a number of additional services and tools:

    Bulk Deposit Submissions

    Our bulk deposit submission process is helpful if you have lots of deposits to submit at the same time, as you’ll be able to reduce your administration work. Here are our guides to bulk deposit submission:

    Repayment

    We’ve made it easy for you to repay a deposit at the end of a tenancy. Our simple steps can be found here:

    Prescribed Information Template

    As a letting agent, you must (under the Prescribed Information Order) make certain information about the Tenancy Deposit Protection scheme available to the tenant. We’ve created a template for you to use below:

    Free Dispute Adjudication Service

    Our free Alternative Dispute Resolution service is an alternative way to resolve a deposit dispute rather than going to court. We collect the evidence submitted by you and your tenant and send it to one of our independent qualified adjudicators to be reviewed. They will then decide how the deposit will be repaid.

    To register with us click here.

    To submit a deposit now, click here.

    To repay a deposit now, click here.

    Information for Landlords

    We offer you a choice of two Tenancy Deposit Protection schemes; Custodial or Insured.

    Our Custodial scheme is free. We look after your tenant’s deposit throughout the period of the tenancy, and repay it when your tenant moves out.

    Our Insured scheme is a little different – you retain the tenant’s deposit for the period of the tenancy and pay us a small fee to protect it. You manage the deposit repayment when your tenant leaves the property.

    Find out about these on Our Schemes page.

    Our services

    To help you manage your deposit protection easier, we have a number of additional services and tools:

    Prescribed Information Template

    As a landlord, you must (under the Prescribed Information Order) make certain information about the Tenancy Deposit Protection scheme available to your tenant. We’ve created a template for you to use below:

    Free Dispute Adjudication Service

    Our free Alternative Dispute Resolution service is an alternative way to resolve a deposit dispute rather than going to court. We collect the evidence submitted by you and your tenant and send it to one of our independent qualified adjudicators to be reviewed. They will then decide how the deposit will be repaid.

    To register with us click here.

    To submit a deposit now, click here.

    To repay a deposit now, click here.

    Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Computershare Investor Services Plc is authorised and regulated by the Financial Conduct Authority (FCA). Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.