We want to make it easy for you to find out everything you need to know about Tenancy Deposit Protection. On this page you can find all of our service user guides and information in one place. Just click on each image to download the document.
We’ve also created a number of ‘How to…’ videos to help you use our service. You can find these on our YouTube channel, DPS TV!
How to register and other general guidance
These documents apply to both our Custodial and Insured schemes:
Everything you need to know about our Custodial scheme in one place! Here are our helpful guides and templates to help letting agents, landlords and tenants understand Custodial deposit protection:
Whether you’re a letting agent, landlord or tenant, here‘s everything you need to know about our Insured scheme:
Deposit disputes and the Alternative Dispute Resolution Process
When there’s a disagreement over the repayment of a deposit, here’s some helpful info:
You can also test your dispute resolution skills with our interactive case studies.