If you haven’t been moved to our new Custodial scheme platform and are still using our legacy service, here’s where to access our old Custodial guidance material. You should only refer to these documents if your account hasn’t been migrated to our new platform yet.
Our Custodial scheme terms and conditions
A guide for landlords and letting agents
A tenant's guide to the Custodial scheme
A guide to submitting a deposit
A guide to bulk deposit submissions - Custodial scheme
Bulk deposit submission template (20+ deposits)
Custodial scheme - Prescribed Information template
A guide to online Statutory Declaration requests
Reclaiming a deposit - the Single Claim process
Reclaiming a deposit - Joint Repayment
Best practice in deposit protection - a landlord's guide