Frequently Asked Questions

Registering with The DPS

  • I have received two sets of Terms and Conditions, which one applies?
    You will receive two sets of Terms and Conditions when you register. These will be the service Terms and Conditions and the scheme Terms and Conditions, which both apply. The service Terms and Conditions are the same for both our Custodial and Insured schemes but if you wish to use The DPS Insured scheme, it is The Insured Deposit Protection scheme Terms and Conditions which apply. A copy can be found here. ​If you are using our Custodial scheme, it is The Deposit Protection Service (Custodial scheme) Terms and Conditions which apply. A copy can be found here
  • Can any landlord or agent use both the DPS Custodial and Insured schemes?
    Yes, but in order to use the Insured scheme agents must be able to provide evidence of Client Money Protection (CMP) Insurance with either RICS, ARLA, NAEA, NALS, UKALA or The Law Society.
  • How does an agent/landlord register?

    There are two ways in which agents/landlords can register with The DPS:-

    1. Online: Visit www.depositprotection.com and click on ‘Register online now’, in the ‘Register for online access’ box. From here, you need to follow the on screen prompts.
    2. By Phone: Call 0330 303 0030and speak to one of our dedicated call handlers.

    If you still have a question on this matter please email it using the Online Form

  • Why do I receive an error message when logged into my account?

    If your session has been open for 60 minutes or more or another session is opened when you are logged in to a previous session this will cause a conflict and you may be logged out.

    To avoid receiving an error please log out of your account once you have finished your session and only open your account in one window or tab at any one time.

  • Why does my account log itself out?

    If your session has been open for 60 minutes or more or another session is opened when you are logged in to a previous session this will cause a conflict and you may be logged out.

    To avoid receiving an error please log out of your account once you have finished your session and only open your account in one window or tab at any one time.

  • What is an Agent/Landlord ID?
    An agent/landlord ID is a reference number created specifically for the agent/landlord concerned. This number is unique and is used to recognise the agent/landlord when completing transactions, to ensure we are dealing with the correct individual.
  • What do you receive from The DPS following registration?
    If you register online, you will receive an email confirming your registration details. This email will provide a link to the terms and conditions of service. You will also receive an activation email, in order to activate your account. Once your account has been activated, you are able to start submitting deposits.
  • Why have my personal details disappeared when I log into my account?
    The Data Protection Act 1998 provides that personal data must only be kept for so long as is necessary to provide the services. In order to comply with this law, all personal data relating to Landlords will be deleted from our systems after it is deemed as no longer necessary.
  • Can I register with The DPS if I'm already registered with a TDP insurance based scheme?
    Yes, if you have registered with a TDP insurance based scheme there is nothing to stop you registering and securing deposits with The DPS, if you so wish.
  • How do I add an authorised third party to deal with my DPS account?
    If you would like to add an authorised third party or parties to deal with matters relating to your DPS account, please can you send us the necessary details using our Online Form
  • I live overseas, can I register with The DPS?
    Yes, The DPS is open to all agents/landlords. There are no membership fees or qualifying criteria to fulfil.
  • Why can I not log into my account?
    If you are using Internet Explorer 11, you may be experiencing some compatibility issues. We are currently working to resolve this. In the meantime, please follow the instructions contained within our guide to resolve such issues.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
Bristol
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.