Frequently Asked Questions

Complaints

  • How can I make a complaint about The DPS?
    The DPS aims to provide a first class standard to all parties and to do everything we can to ensure that you are satisfied.

    If you ever feel that we have fallen short of this standard and that you have cause for complaint, please contact us.

    When a complaint arises we will endeavour to resolve it to your satisfaction as quickly as possible. We have procedures in place to help resolve all complaints effectively, a copy of which can be provided on request.

    To make a complaint please contact us by:

    1. Writing to: The Deposit Protection Service, The Pavilions, Bridgwater Road, Bristol, BS99 6AA
    2. Sending an email to: complaints@depositprotection.com
    The DPS treats all complaints seriously and will investigate the matter fully.

  • Why have I not received a response to my enquiry?

    We aim to respond to all enquiries as quickly as possible, in any event within 5 business days. If you have received a confirmation email confirming that your enquiry was received, please do not contact us further unless you have not received a response within this timeframe as there is the risk that different communication chains could delay an effective response.

    If you have not received a confirmation email or it has been more than 5 business days since you submitted your enquiry, it is possible that either the email address provided was incorrect or that we have not received your enquiry, in which case you can resubmit your enquiry using the Online Form.

    Please be sure to check your email address before submitting the Online Form and check to see if a confirmation email is received.

Contact Us

The Deposit Protection Service
The Pavilions
Bridgwater Road
Bristol
BS99 6AA

Or call our dedicated help line on 0330 303 0030.

Our customer service centre operates Monday to Friday from 08:00 – 18:30.

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.