Our Processes

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We want to make it easy for you to find out everything you need to know about Tenancy Deposit Protection. On this page you can find all of our service user guides and information in one place. Just click on each image to download the document.

We’ve also created a number of ‘How to…’ videos to help you use our service. You can find these on our YouTube channel, DPS TV!

How to register and other general guidance

These documents apply to both our Custodial and Insured schemes:

A guide for landlords and letting agentsRegistering with The DPSPrivacy PolicyWatch our videos on DPS TV

How we handle complaints


Everything you need to know about our Custodial scheme in one place! Here are our helpful guides and templates to help letting agents, landlords and tenants understand Custodial deposit protection:

Custodial - Terms and Conditions BookletA tenant's guide to the Custodial schemeSubmitting a depositA guide to bulk deposit submissions

Bulk Deposit Submission Template (20+ deposits)A guide to Direct Bank Transfer (DBT)Custodial Prescribed Information TemplateA guide to Online Statutory Declaration Requests

Reclaiming a Deposit - Single Claim processHow to reclaim a deposit - Joint Repayment processBest practice in Deposit Protection for Landlords


Whether you’re a letting agent, landlord or tenant, here‘s everything you need to know about our Insured scheme:

Insured - Terms and Conditions BookletA tenant's guide to the Insured schemeRegistering a deposit - Landlords/OrganisationsRegistering a deposit - Agents

A guide to bulk deposit registrationsBulk Deposit Registration Template (20+ deposits)Insured Prescribed Information TemplateEnd of tenancy process

Deposit disputes and the Alternative Dispute Resolution Process

When there’s a disagreement over the repayment of a deposit, here’s some helpful info:

You can also test your dispute resolution skills with our interactive case studies.

Tenancy Deposits, Disputes and DamagesA Guide to our Alternative Dispute Resolution Process

Infographics and other useful information

Our check-out tipsOur inventory tipsOur student tipsOur dispute top tipsOur damp and mould top tipsOur six tenancy tipsDPS Rent Index Nov 2017

Copyright © 2011 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS99 6AA.