Deposit Protection Service > How to use our service > Protecting deposits > Prescribed Information
Your deposit protection obligations don't end with paying the deposit to us. You also need to serve the Prescribed Information (or Required Information if you're letting a property in Wales), a specific set of legal details relating to a tenancy. You must send this to your tenants within 30 days of receiving the deposit, or you could be penalised between one and three times the amount of the deposit.
Prescribed Information includes the following details:
- The amount of the deposit
- The address of the property
- The name, address and contact details of the administrator of the tenancy deposit scheme with which the deposit is held
- The name, address and contact details of the landlord and tenants and any third parties who have contributed to the deposit
For Custodial deposits, we'll create Prescribed Information for you to complete and give to the tenant. You can find and download this through the tenancy in your account. We’ve also produced a blank downloadable Prescribed Information template if you want to complete this yourself.
If you're using our Insured scheme, you'll need our Insured Prescribed information template.
Frequently asked questions
Do I need to provide a copy of the DPS Terms and Conditions with the Prescribed Information?
If you're using our Custodial scheme, you must provide a copy of our Custodial terms and conditions with the Prescribed Information to your tenants under the Housing (Tenancy Deposits) Prescribed Information Order 2007. You can download our Custodial terms and conditions here.
Where can I download the Prescribed Information form?
When you've submitted a deposit via your online account, you'll be able to save and print a copy of the Prescribed Information form.
Alternatively, you can download our Prescribed Information template. (If you're using our Insured scheme, you'll need our Insured Prescribed information template).
When do I have to give the Prescribed Information to my tenants?
You must provide your tenants with the Prescribed Information within 30 days of receiving the deposit. Under the Tenancy Deposit Protection legislation under the Housing Act 2004, the tenants must be given an opportunity to check and sign the Prescribed Information.
Will The DPS serve the Prescribed Information on the tenants?
No. It is your responsibility to provide your tenants with the Prescribed Information.
Can I just post the Prescribed Information to the tenants or leave it at the property?
You must give the tenants an opportunity to check and sign the Prescribed Information to confirm that its contents are correct.