Our website and your online account hold answers to many of the deposit protection queries our customers have, and it's usually the fastest way to find the information you need.

We've listed many of the common questions customers ask and signposted the best place on our website to quickly find the answers you're looking for.

I can't access my tenant account.

If you're having trouble accessing your DPS online account, you can reset your DPS account access.

If you haven't previously logged in to your account, your contact details may not be associated with your account. Contact us to create your online account.

Is my deposit protected with you?

Use our tool to see if your deposit is protected with us.

What is Prescribed Information?

Prescribed Information (or Required Information if you're renting a property in Wales) is a specific set of legal details relating to a tenancy. Your landlord must serve this to you within 30 days of receiving the deposit, or they could be penalised between one and three times the amount of the deposit.

Prescribed Information includes the following details:

  • The amount of the deposit
  • The address of the property
  • The name, address and contact details of the administrator of the tenancy deposit scheme with which the deposit is held 
  • The name, address and contact details of the landlord and tenants and any third parties who have contributed to the deposit

I've got a question about deposit repayment.

I still can't find the answers I need.

If you have a query that's not covered by any of these options, get in touch.