My landlord hasn't engaged with the repayment process, can I still get my deposit repaid?
If your landlord can't be reached or has failed to respond to your repayment request within 14 calendar days of the tenancy ending, then you can use the Statutory Declaration process to continue your repayment request.
The Statutory Declaration process
You'll need to complete a Statutory Declaration stating the amount you're requesting to be repaid. This must be witnessed by a Solicitor, a Commissioner for Oaths or a Magistrate. You may have to pay a small fee for this. If it isn't witnessed, we can't accept it and will send it back to you, meaning the process will take longer. You can fill out and print a Statutory Declaration online, or you can give us a call and we'll post one to you.
Once we receive your correctly completed Statutory Declaration, we'll notify your landlord, advising them if no response is received within 14 calendar days, we'll pay the deposit to you.
If your landlord responds and disagrees with your request, they must do so in writing within 14 calendar days.
We'll let you know why they disagree with you, and you'll then have 2 calendar days to accept or disagree with your landlord's response. If you disagree, and both you and your landlord have agreed to use dispute resolution, you'll each have 14 days to submit evidence for the dispute.
All evidence, along with the original Statutory Declaration will be sent to our Dispute Resolution Service and an independent adjudicator will determine the amounts you should both receive.