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We’re performing essential site maintenance from 09:00 until 13:00 on Saturday 22 August. You’ll be able to access your online account during this time but there may be interruptions to the operation of our bank account validation software which may stop you completing deposit repayments. If you do experience problems, please try again after 13:00. We're sorry for any inconvenience this may cause.

www.depositprotection.com
  • Agents & Landlords

    • Why Choose The DPS
      • Deposit protection for letting agents
      • Deposit protection for landlords
    • How to use our service
      • Creating your account
      • How to protect a deposit
      • During the tenancy
      • At the end of the tenancy
    • Claims and disputes
      • Claims and disputes overview
      • Thinking of making a claim?
      • What makes a reasonable deposit claim?
      • The dispute resolution process
      • What adjudicators do
      • Common dispute misconceptions
      • How long does dispute resolution take?
    • Resources
      • Glossary
      • Be the adjudicator
      • Letting you know
      • Avoiding fraud
      • Private Rented Sector review
      • News and insights
      • Learning centre
      • Contact us
  • Tenants

    • Starting a tenancy
      • What is deposit protection?
      • Activating your tenant account
      • My deposit is protected, what's next?
      • Getting your tenancy off to a great start
    • During a tenancy
      • Is my deposit protected?
      • How to have a great tenancy and retain your deposit
      • Paying interest on deposits
      • The tenant transfer process
    • Repayments
      • The repayment process
      • Moving out of your property
      • Starting deposit repayment
      • The Statutory Declaration process
    • Claims and disputes
      • Tenant claims and disputes overview
      • If your landlord has made a claim
      • The dispute resolution process
      • What adjudicators do
      • Common dispute misconceptions
      • How long does dispute resolution take?
    • Resources
      • Glossary
      • Be the adjudicator
      • Avoiding fraud
      • News and insights
      • Private Rented Sector review
      • Learning centre
      • Contact us
  • Login

  • Create your account

Login to your DPS account

  • Login

  • Create your account

How to use our service

Deposit Protection Service > How to use our service

Our goal is to make your deposit protection administration as easy as possible. Here you'll find guidance on how to use our service through all stages of your deposit protection journey.

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Creating your account

  • Which type of deposit protection is right for me?
  • Creating a Custodial scheme account
  • Creating an Insured scheme account

Protecting deposits

Protecting deposits

  • Before you protect a deposit
  • Protecting a deposit in our Custodial scheme
  • Protecting a deposit in our Insured scheme
  • Prescribed Information and your other obligations
  • Common questions about protecting deposits
 

During the tenancy

During the tenancy (Custodial deposits only)

  • Your account dashboard
  • Your reporting suite
  • Adding authorised users
  • Enhanced authentication
  • Tenant transfer
  • Transferring responsibility for managing deposits
  • Troubleshooting tenancy issues

End of the tenancy

At the end of the tenancy

  • Before starting the repayment process
  • The Custodial repayment process
  • The Insured repayment process
  • I'm considering making a claim
  • The Statutory Declaration process
  • The tenant has passed away. How do I return the deposit?
 

Deposit claims and disputes

Deposit claims and disputes

  • Thinking of making a claim?
  • What makes a reasonable deposit claim
  • The dispute resolution process
  • What adjudicators do
  • Common dispute misconceptions
 
  • About Us
    • News and insights
    • Press releases
    • Corporate responsibility
  • Contact Us
    • Deposit protection enquiries
    • Media enquiries
  • Legal
    • Custodial terms and conditions
    • Insured terms and conditions
    • Privacy policy
  • Connect with us
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    • Facebook
    • Instagram
    • YouTube
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Copyright © 2018-2026 Deposit Protection Service, a trading name of Computershare Investor Services Plc. All rights reserved. Registered address: The DPS, The Pavilions, Bridgwater Road, Bristol, BS13 8AE.