Deposit Protection Service > Claims and disputes for tenants
At the end of a tenancy the deposit needs to be repaid.
Sometimes it's as straightforward as returning the entire deposit to the tenant. However, for some tenancies, after the final property inspection and review of the inventory and tenancy agreement, the landlord may feel they're due a portion of the tenant's deposit.
Landlords and tenants usually agree on how a deposit should be shared. However, sometimes they just can't come to an agreement. If it can't be avoided, we'll help you navigate the dispute resolution process and give yourself the best chance of a successful outcome.
How to use this information
1) Has your landlord made a claim against your deposit?
If landlord has made a claim against your deposit, you should consider if the claim is justified before taking the next step. . It can take up to seven weeks to resolve a dispute, so reaching an agreement with your landlord, can save you time and effort.
2) What makes a fair and reasonable claim
- How much should the landlord claim?
- What factors will the landlord consider?
3) The dispute resolution process
Of course, this is just a simple overview of what happens in a dispute. For a successful outcome, understanding each stage of the process, including timings and best practice is essential. Click the relevant box for in-depth insights into how the dispute process works and how to successfully navigate it.