Creating an Insured scheme account

Deposit Protection Service > How to use our service > Which type of deposit protection is right for me? > Creating an Insured scheme account

To create your Insured account you'll need to:

• Add the email you'll use to log in to your account . (It's important to use this same email if you need to contact us in the future. This is part of our security validation process).
• Choose the type of account you need: Agent, Private landlord or Organisation
• Add your title, name, address and contact details
• Choose a strong password. Your password needs to be between 10 and 30 characters long and contain the following items:
  • A mixture of upper and lower case alphabetic characters
  • At least one numeric character
  • At least one special character (excluding < > or whitespace)
  • No more than two repeated characters
• Choose your security questions. These will help you regain access to your account if you get locked out.
• Select your communication preferences and review and accept the terms and conditions.

Create my Insured account

Once you've created your account, we'll email you an account activation link. Click the link to activate your account.

Account validation

Once you've created your Insured account, you'll need to provide validation documents. You can't protect deposits in our Insured scheme until we've validated them.

Account validation for letting agents

Once you've created your account, we'll post a Direct Debit Mandate form to you. You'll need to complete and return this to us by post to:

Business Support Team
The Deposit Protection Service
The Pavilions Bridgwater Road
Bristol
BS99 6AA

You'll also need to confirm you have Client Money Protection (CMP) in place. To do this, you must send us either a membership/CMP certificate or letter of confirmation by email or post. This should come from one of the following CMP providers:

• Client Money Protect
• UK Association of Letting Agents (UKALA)
• Safeagent
• Money Shield
• Propertymark
• Royal Institute of Chartered Surveyors (RICS)

Send your CMP documents to support@depositprotection.com.

Account validation for landlords and organisations

We need two validation documents, one from each section below.

1. An original or certified copy of the Tenancy Agreement the deposit relates to

2. An original or certified copy of any ONE of the following items to confirm the Landlord's* address:

• Local authority tax bill relating to the current tax year
• Current UK/EEA photocard driving licence or blue disabled driving licence
• Current full UK paper driving licence
• Utility bill no older than three months (excluding mobile phone bills)
• Certificate from a utility supplier confirming an arrangement for pre-payment of services
• Bank or building society statement that includes the account holder's address (original statements only, not printed from the internet)
• Current home or motor insurance certificate issued within the last 12 months (the landlord must be the named policy holder)
• Mortgage statement (no older than 12 months)

* For an Organisation, the documents above should be for an official director (or equivalent person) in the Organisation.

Copies of your documents, certified by one of the following officials, are acceptable:

• Post Office identity verification service
• Officials of an embassy, consulate or high commission of the country of issue
• Police officer
• Solicitor or accountant
• Notary Public
• Representative of a Financial Conduct Authority organisation or a UK or EU regulated bank
• Family GP
• Civil servant
• Teacher

Certification must be no older than six months. The person undertaking the certification can't be a family member. They must provide their business contact details.

Frequently asked questions about Insured accounts