Got a few minutes to spare? Dip into the “Letting You Know” video library as our experts provide useful tips on how to simplify deposit protection. These short videos are packed with information to help you have successful tenancies with less hassle.

Claims for repairs and redecoration

Senior Adjudicator, Emma, discusses the evidence you need if you want to make deductions for repairs and redecoration from the tenant’s deposit.

Betterment: Charging for professional cleaning

Senior Adjudicator, Bethan, explains what “betterment” is and the costs you can and can’t charge your tenant for property cleanliness at the end of the tenancy.

Speeding up the dispute process

Senior Adjudicator, Vicky, shares tips to speed up the dispute process or even avoid disputes altogether.