How long does it take for the adjudicator to make a decision?
It varies, depending on the factors involved, but it normally takes up to 28 days from the adjudicator receiving all the evidence. In some cases, adjudicators may need to ask for more evidence or clarification on a particular matter from either party outside these deadlines, which will increase the time taken to adjudicate.
After the adjudicator has analysed the evidence and decided how to award the disputed funds, we'll send their decision to you and your tenant.
What if you're unhappy with the adjudicator's decision?
Any decision the adjudicator makes is final and legally binding. However, if you think the adjudicator has made a clear error of fact or law, you can raise a complaint.
What if the adjudicator can’t make a decision?
In rare cases, the adjudicator may decide the case would be better dealt with through a formal court process – for example, a case involving police. If there are ongoing court proceedings between the parties, the adjudicator will not be able to consider the dispute. The Court has a higher authority and the adjudicator will need to wait for the Court's decision before considering the deposit dispute. The adjudicator can also reject a dispute if they feel either party is being disagreeable or frivolous.