Bristol – The Deposit Protection Service (The DPS) is hosting two free webinars this Spring to help landlords and letting agents reduce the chances of deposits entering dispute – and prepare when they do prove necessary.

The hour-long webinars, hosted by a trained adjudicator, will cover:

  • Thursday 31 March: claims about tenancy obligation breaches, including what items landlords can and cannot claim for, and supporting evidence
  • Thursday 7 April: The adjudication process and associated laws and rules, how adjudicators make decisions on claims as well as factors that influence award decisions and amounts

Matt Trevett, Managing Director at The DPS, said: “Disagreements about claims and the prospect of arguments escalating into disputes can put significant pressure on landlords, letting agents and renters at the end of a tenancy.

“Landlords who know what actions typically lead to a tenancy breach and how to calculate a resulting claim can improve their chances of an efficient and successful outcome — or even avoid a dispute altogether.

“Our legally-trained, independent adjudicators will help ensure webinar participants have the information they need to help reduce the chances of disagreements with tenants and prevent adjudicated disputes being necessary.”

The DPS said that more than 5,500 landlords and letting agents have attended its online dispute webinars since March 2020.

Landlords and letting agents can sign up for the webinar on 31 March here.

They can sign up here for the 7 April webinar.

The DPS also provides detailed information via its website for tenants about how to prepare effectively for a dispute:




For any media enquiries

Sarah Chidgey
PR Manager +44 (0)370 702 0003 x1534



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About The DPS

The Deposit Protection Service’s custodial tenancy deposit protection scheme is accredited by the Government. It is provided free of charge, and funded entirely by the interest earned from deposits held in the scheme. The DPS was approved by the UK government to run an insured TDP scheme in September 2012 in addition to the approval it has already been granted by the UK government in respect of the custodial scheme. The DPS is run by Computershare Investor Services PLC. Online self-service allows landlords to register and make deposit payments, transfers and repayments 24 hours a day. Help and advice is available through a dedicated call centre during office hours. An impartial Dispute Resolution Service, helps to resolve any disputes quickly and without the need for court action.


About Computershare Limited (CPU)

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialise in corporate trust, bankruptcy, class action and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 14,000 employees worldwide.

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