What is deposit protection?

The government introduced tenancy deposit protection over ten years ago. Many landlords and letting agents were holding deposits for a long time at the end of tenancy and making unfair deductions. The government introduced the regulations to raise standards in the industry. This includes keeping deposits safe and ensuring the fair treatment of tenants.

The regulations cover the majority of deposits for new assured shorthold tenancy contracts. If landlords and letting agents don't adhere to the rules, they could face stiff penalties.

Find out more about deposit protection

I'm an Agent

I'm a Landlord

  • 17 JUL 2023

    Submit deposit dispute evidence quickly and easily online

    Read More
  • 13 JUN 2023

    Simpler deposit protection with your new account dashboard

    Read More
  • 5 MAY 2023

    Gardening top tips

    Read More

Disputes

  • Four things you need to know when starting a new tenancy

    Read more
  • Dispute Case studies

    Read more
  • How does the adjudicator calculate an award?

    Read more

Videos

Need more help?

Sometimes we have to use terms that you may not have come across before. Our glossary is here to explain.

Glossary of terms