Disputes

Taking the pain out of disputes

Dispute resolution: What’s involved and how long does it take?

No one likes to find themselves facing a deposit dispute. Often the fastest way to resolve a dispute is to talk to your tenants and come to a fair and reasonabl...

Understanding terms quiz

Do you know your vexatious clauses from your frivolous deductions? You may have ambitiously built your buy-to-let portfolio or simply fallen into letting accid...

Four things you need to know when starting a new tenancy

Did you know that preparing for a deposit dispute starts at the beginning of a tenancy? When tenants and landlords disagree about claims at the end of a tenanc...

You can't agree how to split the deposit

Dispute resolution is a free service for resolving deposit disputes between landlords and tenants at the end of the  tenancy. We provide a Dispute Resolution Se...

What makes good evidence?

Deposit disputes can be tricky, and it can be difficult to know exactly what evidence to submit. Here we look at the type of evidence that will best support you...

Adjudication

How does the adjudicator calculate an award? Many landlords believe that the property should be returned to them in the same condition as at the start of...

Case studies

Here at The DPS, we believe that the best way to learn something is to try doing it for yourself. So, with that in mind, we've compiled a list of interactive ca...

Common Dispute Questions

Where can I find a good example of an inventory Although we can't disclose evidence from specific dispute cases, the Association of Independent Inventory Clerk...

Submitting dispute evidence correctly

Successful claims require careful preparation. Disputes often fail because a vital piece of evidence is missing, or our procedures haven’t been followed. We wa...

Gathering your dispute evidence

It’s important to remember that gathering evidence starts at the beginning of the tenancy and continues throughout the lifecycle of the tenancy. Follow our evid...

The evidence submission process – help us to help you

Time it right - Please don’t send us evidence until we have confirmed that your case is officially in dispute, and we’ve sent you an email asking you to submit ...

In disputes - be fair

Some claims fail because the deductions the landlord has requested are unreasonable in the eyes of the law. Our adjudicators must account for fair wear and tea...