Deposit Protection Service > How to have a successful tenancy from start to finish > Getting the tenancy off to a great start
Starting things off on the right foot can help you build a strong landlord-tenant relationship and avoid problems down the line. Following these tips is a good way to prepare both you and your tenant for a successful tenancy.
Make sure your tenant knows their obligations
Your new tenant may not be familiar with the details of the tenancy agreement they signed to secure the property, particularly if they're a first-time renter. It's a good idea to point out key obligations they need to observe, like when rent payments are due, keeping the property clean, or promptly notifying you of any problems that arise during the tenancy.
Put everything in writing
The check-in report is one of the most important pieces of evidence you can have. It's vital information if you enter a deposit dispute, and more importantly it can help avoid disputes altogether. It should be completed at the very start of a tenancy and list everything that's already in the property, including the condition of the carpet, walls, furniture and garden.
Stick to the facts
Be detailed, thorough, factual and honest. The report should be objective and include information about the age and condition of items. Using a third-party inventory service is an easy way to create a strong, impartial check-in report.
Take photos
Good quality digital images are great evidence of the condition of the property at check-in, and helpful at the end of the tenancy, when assembling the check-out report or if needed for a dispute. Images should be clear and in colour. Make sure the image files are date-stamped to prove they were taken on the check-in date.
Get signatures
A check-in report that's been signed by all parties carries more weight as evidence. It shows everyone agrees with the description of the property and it's not just one person's opinion. Give your tenant a copy of the report and provide any supporting images. Let them have the chance to read, consider and sign the report. Keep copies of everything.
Share our handy tenancy tips with your tenants
Moving into a new property and everything that comes with it can be a busy, challenging time for tenants. It can be difficult to remember everything they're told as they go through the various stages of starting a tenancy. That's why we've created a helpful infographic you can provide to remind them of some key responsibilities while living in your property. You can email it to them or include it with the tenancy agreement or Prescribed Information.